Questions worth answering before you order.
If you do not see your question below, write to support@themirror.vip — a human reads every email within one business day.
1. Products & pricing
What is the Deep Chart Reading?
A personalised PDF of at least 35 pages that decodes your BaZi (Four Pillars) chart in nine chapters: opening, the four pillars themselves, ten gods, day master, ten-year luck cycles, hidden talents, blind spots, this year, and a parting letter. Drafted by our model, then reviewed and signed by a human Reader before it lands in your inbox. $28 standalone, or $58 with the Five-Element Gift add-on.
What is the Naming Booklet?
A ≥ 15-page PDF for parents naming a child (or anyone naming themselves). It walks through 3–5 candidate names, why each character fits the chart, how the name harmonises with the family surname, the rhythm of the syllables in Mandarin and your local dialect, and a small ritual you can run on the naming day. $80.
Membership vs. one-time orders — what is the difference?
One-time orders are exactly that — you pay once, you get the PDF, that is it. The Mirror plan ($24/mo or $199/yr) bundles a daily letter, monthly forecast, all glossary tooltips, and 40% off Deep Chart, Naming & Counsel. Most people start with a one-time Deep Chart and upgrade later if it resonates.
2. Delivery & timing
How long does my PDF take?
Typically 24–48 hours from payment. The model drafts immediately, but a human Reader reviews every page before we send it. We deliver in batches (every 30 minutes via a scheduled job) rather than the instant the model finishes — that protects the review step.
I paid but nothing arrived. What now?
Check your account → My orders for the current status. If the status reads "generating" or "in review" it is on track. If it has been more than 72 hours and the status has not moved, or if there is no order at all, write to support@themirror.vip with your order number and we will trace it within one business day.
Can I see a sample before the full PDF is ready?
Yes. On the checkout success page we render two watermarked sample pages (Chapter 1 opening and Chapter 6 hidden talents) within a few minutes of payment. They are real pages from your real PDF, marked SAMPLE so you can confirm we are working with the right birth data while the rest is drafted and reviewed.
3. Readers — the human review layer
Who are the Readers?
They are practising BaZi and metaphysics consultants we invite individually. Each Reader has a public profile on /readers — bio, lineage, and the chapters they specialise in. Every PDF we send is signed by the Reader who approved it.
Is the writing AI-generated or human?
Both, in that order. The model drafts every chapter against a tight rubric and a facts sheet computed from your chart (so it cannot hallucinate your pillars). Then a Reader reads every page, edits where it falls short, and either approves or sends it back for a rewrite. The PDF that reaches you has passed both steps.
How often is a draft sent back for rewrite?
Around 1 in 5 drafts is returned by the Reader for a partial or full rewrite. We track this number on our internal metrics dashboard. A high rewrite rate is a feature, not a bug — it means the human layer is doing real work.
4. Refunds
Can I get a refund?
Yes. Any product, any reason, within 14 days of purchase. Open Account → My orders, hit Request refund, type a one-line reason, and Stripe will refund you within 3 business days. The button disappears after day 14.
What happens after 14 days?
The refund button is gone but we are still here. Write to support@themirror.vip with what is on your mind. We commonly offer a re-review by a different Reader, or a credit toward a future order. We do not promise a cash refund outside the 14-day window, but talking to us is always free.
5. Naming Booklet
When should I order the Naming Booklet?
For a newborn: ideally after birth (so the exact hour pillar is known), but before the 100-day naming ceremony — that gives us 24–48 hours plus a comfortable buffer. For an adult re-naming: anytime; you provide your current chart and the constraints you want the new name to satisfy.
What is inside the Naming Booklet?
Eight sections: opening, 3–5 candidate names (with full character-by-character meaning), how the chosen characters echo the chart, how the name sits with the family surname, the rhythm of the syllables in Mandarin and your dialect, ritual suggestions for the naming day, a letter for the child to read later, and an appendix of references. Minimum 15 pages.
6. Privacy & data
What do you do with my birth data?
We store it in your account so you can pull a chart again without retyping. We use it to compute your pillars and to draft your PDF — that is it. We do not sell it, we do not share it with third parties, we do not train models on it. You can delete your account from Account → Settings; that wipes the birth data with it.
Does the Reader see my real name?
Readers see your given name (or pen name, if you set one in Account → Settings) and your chart. They do not see your email, your payment method, or any other contact info. If you want to be reviewed under a pen name, set one before placing the order.
7. Other
Can I get the PDF in Chinese?
Yes. Pick your delivery language during checkout — English or Simplified Chinese. The model drafts and the Reader reviews in the language you chose. You can also switch the website itself with the EN/中文 toggle in the top-right.
How is Counsel different from the PDF?
The PDF is one-way — we read your chart and write to you. Counsel is two-way — a live video session with our resident Reader. We offer two formats (I Ching · BaZi) with different lengths and scope; pricing and details on our Pricing page. Most people read the PDF first, then book Counsel if a specific question keeps surfacing.
How do I reach a human?
support@themirror.vip — usually replied within one business day. For urgent things (payment problem, refund stuck, wrong birth data) put URGENT in the subject and we will look the same day.
Still curious?
Write to support@themirror.vip, or start with a free birth chart and decide later.
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